Privacy Policy
FUTURE FOAM INC. is committed to respecting your privacy and recognizing your need for appropriate protection and management of contact information you share with us (the phrase “contact information” means any information by which you can be contacted or personally identified, such as your name, mailing address, email address, telephone number, etc.). The purpose of this Privacy Policy is to inform you what information we may collect from you, how we use such information, and the choices you have regarding our use of, and your ability to review, correct and opt out of our use of, the information. This Privacy Policy applies to information we collect about you on our websites and mobile applications. By using our web sites, mobile applications, or sharing your contact information with us, you are accepting and consenting to the practices described in this Privacy Policy.
As a part of our commitment to your privacy, FUTURE FOAM INC. supports and adheres to the guidelines and practices adopted by the Direct Marketing Association’s “Privacy Promise to American Consumers.” We have agreed to (1) provide customers with notice of their ability to opt out of information rental, sale, or exchange with other marketers; (2) honor customers’ requests not to share their contact information with other marketers; and (3) honor customers’ requests not to receive mail, telephone, or other solicitations from FUTURE FOAM INC.
COLLECTING INFORMATION ABOUT YOU
There may be times (such as when you purchase or order a product, subscribe to a service, register to receive emails, or to participate in promotions, etc.) when we ask you to provide certain contact information about yourself, such as your name, shipping/billing address, telephone number, email address, social media user name, credit card information, birth date, gender, occupation, personal interests, and other information. We may also maintain a record of your product purchases.
Whether or not to provide such information is completely your own choice. But if you choose not to provide the information we request, you may be unable to purchase products, or access certain services, offers and content on our web sites. In addition, we may need to contact you via phone, email or mail to address questions or issues specific to your order, entry, etc., even if you have opted to not receive marketing communications from us.
In general, you can visit our web page without telling us who you are or revealing any contact information about yourself. We may track the Internet domain address from which people visit us, other electronic markers and identifiers and other information about our site and mobile app traffic. We may analyze this data for preferences, trends, site usage statistics and to recognize you. We may also receive usage data from your mobile phone or other device you use to access our web sites or our mobile applications, including location data, which we may also combine with other information.
If you access any of our website or mobile application with your log-in credentials from a social networking site (e.g., facebook or twitter) or if you otherwise agree to associate your account with us with a social networking site, we may receive personal information about you from such social networking site, in accordance with the terms of use and privacy policy of the social networking site. We may add this information to the information we have already collected from your from you via our website and mobile application.
USING INFORMATION ABOUT YOU
We use your contact information for analytical and marketing purposes, such as: confirming and tracking your order, subscription, or registration; analyzing preferences, trends, and statistics; informing you of our new products, services, and offers; and providing you with other information from and about FUTURE FOAM INC. and Slumber Solutions® Select.
We contact you only in ways compatible with your communications choices. To the extent necessary for such purposes, we take reasonable steps to make sure that your contact information is accurate, complete, current, and otherwise reliable.
From time to time we might establish a business relationship with other persons or entities whom we believe trustworthy and whom we have asked to confirm that their privacy policies are consistent with ours. These are known as our Select Partners. In such cases we might rent, exchange, share and/or cross–reference information, including contact information about you that will enable such persons or entities to contact you regarding products and services that may be of interest to you.
To serve you better, we may combine information you give us with our Select Partners and others, including providers of third party cookie and other third party browsing and use data. We use that combined information to enhance and personalize the shopping experience of you and others with us, and to recognize our customers so that we can communicate with you directly about our products and promotions that may be of interest to you.
We may contract with companies or persons to provide certain services including credit card processing, shipping, data analysis and management, promotional services, etc. We call them our Service Providers. We provide our Service Providers with the information needed for them to perform these services. We also ask our Service Providers to confirm that their privacy practices are consistent with ours.
We allow third–party companies to serve ads and/or collect certain information when you visit our web sites. These companies may use non–personally identifiable information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over) during your visits to this and other web sites in order to provide advertisements about goods and services likely to be of interest to you. These companies typically use a cookie or third party web beacon to collect this information. Our systems do not recognize “Do Not Track” signals, but several of these third party companies who utilize these cookies or beacons on our web sites enable you to opt out of this behavioral advertising. To learn more or opt out from these companies you can visit http://www.networkadvertising.org/. We also provide you with additional tools to opt out of marketing from us or certain transfers of your information. You can learn about this in the “Opting Out of Marketing and Transfers” section of this Privacy Policy.
We may share contact information and other data with businesses controlling, controlled by, or under common control with FUTURE FOAM INC.. In certain instances we may disclose your contact information when we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities who may be causing injury to you, to FUTURE FOAM INC. or to others. We may also disclose your contact information when we believe the law or legal process requires it.
OPTING OUT OF MARKETING AND TRANSFERS; UPDATING AND DELETING INFORMATION ABOUT YOU
We want to communicate with you only if you want to hear from us. If you prefer not to receive direct marketing from us or from our Select Partners, or if you would like to opt out of our rental or exchange of your information with other marketers, please let us know. In the U.S., you can call us at 833-SLEEPZZ (833-753-3799) or send us an email at support@slumber.solutions. Please be sure to include your full name, email address, mailing address, and specifically what information you do not want to receive. If you would like to update or correct your email address, mailing address or other contact information with us please contact us the same way. If you like, you may use one of the following statements in your message to us:
I prefer not to receive email advertisements, such as updates regarding products and services, special promotions or upcoming events. I prefer not to receive direct mail advertisements, such as periodic catalogs and mailings regarding products and services, special promotions or upcoming events. I prefer not to have my contact information provided to third parties for their marketing purposes. You may also click the designated link at the bottom of all email advertisements to be removed from future email updates.
Please note that any requests to remove or update your contact information may take up to five days for your email request and 6–8 weeks to process your postal mail request.
COOKIES
When you visit our web site, we send one or more “cookies” to your computer or other device. We may also use cookies in emails that you receive from us. A “cookie” is a small data file that is placed on the hard drive of your computer when you visit a website. A “session cookie” expires immediately when you end your session (i.e., close your browser). A “persistent cookie” stores information on the hard drive so when you end your session and return to the same web site at a later date the cookie information is still available. We use cookies to improve the quality of our service when you visit our web site and other web sites of interest to you. We also use cookies to remind us of who you are, tailor our products, services and advertising to suit the personal interests of you and others, estimate our audience size, assist our online merchants to track visits to and sales at our web sites and to process your order, track your status in our promotions, contests and sweepstakes, and/or analyze your visiting patterns.
Certain of our Service Providers may use cookies and collect information on our behalf. They are prohibited by our contract with them from sharing that information with anyone other than us or our other Service Providers. However, we respect your right to choose whether to be included in such services. You may opt out of certain of these services by clicking here. In addition, we or certain of our Service Providers, in connection with the services that they provide to us, may work with third parties who may use cookies to collect information to tailor advertising for you and others elsewhere on the Internet and on our web sites, and to assist in reminding us of who you are. If you would like to opt out of accepting cookies altogether, you can generally set your browser to not accept cookies or to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it. However, certain features of our web sites or other services may not work if you delete or disable cookies.
SECURITY
We maintain physical, electronic, and procedural safeguards to protect the confidentiality and security of information transmitted to us. To guard your information delivered to us electronically, our web sites use Secure Sockets Layer (SSL). SSL encrypts your credit card number, name and address so only we are able to decode your information. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your contact information, to the extent permitted by law, we do not guarantee or warrant the security of any information you transmit to or from our web sites, and you do so at your own risk.
We urge you to keep any password that you establish with us in a safe place and not to divulge it to anyone. Also remember to log off your account and close your browser window when you have finished your visit. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place.
PROTECTING CHILDREN
FUTURE FOAM INC. takes special care to protect the safety and privacy of children. Our web site is general audience sites. We do not permit anyone under the age of 13 to register with us. We also do not send email correspondence to anyone who tells us that they are under the age of 13.
Children under the age of 13 should always ask their parents or guardians for permission before providing any contact information to anyone online. We urge parents and guardians to participate in their children’s online activities and use parental control or other web filtering technology to supervise children’s access to the Internet.
California users under the age of 18 may request the removal of their content or information publically posted on web sites or mobile applications by sending us an email. Please note that most of the user content that appears on our Site or Services is stored and controlled by third party providers; thus, complete and comprehensive removal of the content may not be possible.
LINKS TO THIRD PARTY WEB SITES
Our web site may contain links to web sites operated and maintained by third parties, over which we have no control. Privacy policies on such linked web sites may be different from our privacy policy. You access such linked web sites at your own risk. You should always read the privacy policy of a linked web site before disclosing any of your information on such web site.
California Residents: Your California Privacy Rights
California Do Not Track
Our web services do not alter, change, or respond upon receiving Do Not Track (DNT) requests or signals in browsers. As described in more detail above, we track user activity using web server logs, cookies, and similar technologies. Information collected in web server logs helps us analyze website usage and improve the individual user’s experience. Cookies allow us to offer you a customized experience and present relevant advertising to you.
California Consumer Privacy Act
California residents have certain rights under the California Consumer Privacy Act (the “CCPA”). Such rights are not absolute and are subject to conditions and limitations in the CCPA. We will not unlawfully discriminate against you because you exercised any of your rights under the CCPA.
You have the right to request the following information for the 12-month period preceding the request:
- the categories of personal information collected from or about you;
- the categories of sources from which we collected personal information from or about you;
- the business and/or commercial purpose for collecting and/or disclosing your personal information;
- the categories of service providers and/or third parties with whom your personal information has been shared, including for a business purpose; and
- the specific pieces of personal information collected from or about you.
We are specifically prohibited from disclosing Sensitive Information in response to a request, including your social security number, driver’s license number, state ID number, medical and health information, financial account number, account passwords, or security questions and answers.
We will respond to your request within 45 days, unless we notify you of a 45-day extension, or other period as required or permitted by law.
You have the right to request the deletion of the personal information we have collected from or about you. This right may be subject to certain conditions and limitations under the law.
We will respond to your request within 45 days, unless we notify you of a 45-day extension, or other period as required or permitted by law.
You have the right to direct us not to sell your personal information. We do not provide your data to third parties in exchange for money. However, the CCPA defines the “sale” of information as including as any release, disclosure, transfer, making available, or otherwise communicating personal information to another business or third-party for monetary or other valuable consideration.
If you wish to opt-out of the sharing or “sale” of personal information, you may complete an opt-out request at the “Do Not Sell My Personal Information” link. You may also opt out of any web code shared with third parties for commercial purposes at the same link.
Once you make an opt-out request, we will wait at least 12 months before asking you to reauthorize personal information sales. We will respond to your request within 15 days, or other period as required or permitted by law.
We do not market or provide services for children under age 16 and do not knowingly collect or sell any such personal information.
Contact Us
If you are a California resident, you may exercise your rights under the CCPA by submitting a request by phone at 833-SLEEPZZ (833-753-3799) or by email at support@slumber.solutions.
You may also designate an authorized agent to exercise these rights on your behalf. Any personal information collected from you or your registered agent in connection with verification of your request will be used solely for the purposes of verification.
To protect your privacy, we will verify your identity prior to responding to a request. When you submit your request, we will require:
- Your first and last name
- Your email
- Your state of residence
- Your relationship to us
When we receive a request, you will first be required to confirm your request via email. We will seek to verify your identity by validating the information provided against our records. If you submit a right to know or right to delete personal information, you will receive an email to which you must respond in order to verify your identity and access our response(s).
If an authorized agent is submitting on your behalf, we will require submission of either (1) a written authorization, signed by you, that authorizes the agent to make the specific request on your behalf; or (2) a valid power of attorney.
POLICY CHANGES
If we decide to change our privacy policy in whole or in part, we will inform you by posting a notice on our web sites, as applicable. Those changes will go into effect on the effective date posted in the notice and at the end of the revised Privacy Policy. The new policy will apply to all current and past users of our web site and will replace any prior policies that are inconsistent. Your continued use of our web sites or other services constitutes your acceptance of the practices described in the revised Privacy Policy.
YOUR FEEDBACK
To help us improve our privacy policy and practice, please give us your feedback. In the U.S., you can call us at 833-SLEEPZZ (833-753-3799) or send us an email to support@slumber.solutions.
Effective Date: June 30, 2020.